The Design of Everyday Things

Interaction design generally includes the underlying conceptual models

Design is concerned with how things work, how they are controlled, and the nature of the interaction between people and technology. When done well, the results are brilliant, pleasurable products. When done badly, the products are unusable, leading to great frustration and irritation. Or they might be usable, but force us to behave the way the prod

Feedback—communicating the results of an action—is a well-known concept from the science of control and information theory.

The behavioral and reflective levels, however, are very sensitive to experiences, training, and education. Cultural views have huge impact here: what one culture finds appealing, another may not.