The Deadline: A Novel About Project Management

The most common mental model of work is that it’s like a 100-meter race (not even a 100-meter relay race, just a race)—as if a team is a single runner and can just pick up the pace, improve their conditioning, or improve their technique. Comparing work to a race and your teams to independent athletes obscures the complexity of work and leads to pro

you’ll see that what started as a “Fix That Backfired” was in fact a “Shifting the Burden” system. This revealed the need to focus efforts on the fundamental problem-correcting process (the left-hand side of the diagram).

This has led to two problems: (1) business systems became overly rigid and thereby failed to take advantage of the adaptability, creativity, and wisdom of individual workers, and (2) there has been an overemphasis on planning, prevention, and procedure, which enable organizations to achieve consistent results in a mostly static world.

There are portions of organizations, and even of economies, that are chain-linked. When each link is managed somewhat separately, the system can get stuck in a low-effectiveness state. The problem arises because of quality matching.1 That is, if you are in charge of one link of the chain, there is no point in investing resources in making your link