The Amazon Way: 14 Leadership Principles Behind the World's Most Disruptive Company
John Rossmanamazon.com
The Amazon Way: 14 Leadership Principles Behind the World's Most Disruptive Company
I think consensus is really the enemy of scale. So I say, “Whenever we’re making an important decision, there should be winners in the room and losers. We shouldn’t find that negotiated settlement that everyone is happy with. Somebody should be unhappy, three or four people should walk out unhappy, and one should walk out happy, and we’re all going
... See moreThink about it: The ephemeral perception of a business is based largely on images, superficial headlines in the press, the momentary challenges—all of those hiccups and diversions that take our eye off the proverbial ball.The eternal reality of a business, in contrast, is its ability to provide good products or services that meet client needs at a
... See moreHere’s another example of where a single-threaded leader and team helps. I was accountable for the financial performance and overall health of the affiliates business. Our team had virtually all the resources required to launch this feature: we had software engineers and product managers to build the feature; and we had our own customer service rep
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