“Management is doing things right; leadership is doing the right things.”

Goethe taught, “Treat a man as he is and he will remain as he is. Treat a man as he can and should be and he will become as he can and should be.”

If you visualize the wrong thing, you’ll produce the wrong thing.

The PC principle is to always treat your employees exactly as you want them to treat your best customers.

Without involvement, there is no commitment. Mark it down, asterisk it, circle it, underline it. No involvement, no commitment.

The late Dr. Hans Selye, in his monumental research on stress, basically says that a long, healthy, and happy life is the result of making contributions, of having meaningful projects that are personally exciting and contribute to and bless the lives of others. His ethic was “earn thy neighbor’s love.”

Proactive people focus their efforts in the Circle of Influence.

Again, you simply can’t think efficiency with people. You think effectiveness with people and efficiency with things. I’ve tried to be “efficient” with a disagreeing or disagreeable person and it simply doesn’t work. I’ve tried to give ten minutes of “quality time” to a child or an employee to solve a problem, only to discover such “efficiency” cre

This principle is also true in sales. An effective sales person first seeks to understand the needs, the concerns, the situation of the customer. The amateur salesman sells products; the professional sells solutions to needs and problems. It’s a totally different approach. The professional learns how to diagnose, how to understand. He also learns h