Take More Vacations: How to Search Better, Book Cheaper, and Travel the World
Basically, airlines look like they make money from flights, but they actually make money from loyalty programs. Without its loyalty program, Delta would be worth -$7 billion. With it, it’s a $19 billion company.
Byrne Hobart • Why the Survival of the Airlines Depends on Frequent Flyer Programs
Predictability—the fulfillment of expectations—is the most important factor in whether an airplane flight is a pleasantly efficient experience or one of modern life’s worst travails. This principle is doubly important on international flights.
Thomas Petzinger Jr. • Hard Landing: The Epic Contest for Power and Profits That Plunged the Airlines into Chaos
The Future of Retailer Loyalty Programs: Navigating a New Era of Customer Engagement | Global Supermarket News
Kazi Motalebglobalsupermarketnews.com