You and your community members already use Slack for work.

Second, most community members complain that, on chat platforms, they often answer the same question or address the same concern many times over. The conversations just disappear too quickly for others to easily find, and since they’re not indexed or perma-linked, it’s difficult to reference previously answered questions.

While there’s no silver bullet for building and growing a community online, there are a few key questions to consider that will help guide your tooling decisions and your community strategy.