Retailing 2020 – 2030: taking a long view

Third-Party, Retail as a Service (RaaS) Proliferates

6-MALL FALL: Department Store Degradation and Mall Seizure

Bridging the Gap Between Convenience and Connection

Resale Gets Real

2-DIGITAL MEETS PHYSICAL: Balancing Convenience and Connection

Transparency in sourcing and manufacturing has become table stakes in the minds of over two-thirds of 18 to 35-year-olds. Where something is made, under what kinds of working conditions, and environmental sustainability across the entire distribution chain are now all a part of the decision-making process.

First described as the “store with no inventory” when introduced in late 2017, it is indeed very much more. The store is built around three key offerings: online order pickup and return, styling services, and tailoring and alterations. Other services vary by location but include nail services, bars, gift wrapping, even stroller cleaning...For Nords... See more

Sixty-five percent of customers between the ages of 18-35 feel it is important that a brand or retailer be committed to sustainability.

They (Nordstrom) have remained true to their original proposition of exceptional service, combined with a great product, merchandising, and design. They have also been unafraid to make bold experiments, such as with Nordstrom Local, a concept that fits beautifully into the new world of unified commerce, at the crossroads of online and offline.