Retailing 2020 – 2030: taking a long view

Bridging the Gap Between Convenience and Connection

Sixty-five percent of customers between the ages of 18-35 feel it is important that a brand or retailer be committed to sustainability.

Resale Gets Real

1- NICHE RICH: Continued Customer Segmentation Refinement

3-SUSTAINABILITY: Casting a Very Long Shadow

2-DIGITAL MEETS PHYSICAL: Balancing Convenience and Connection

Third-Party, Retail as a Service (RaaS) Proliferates

The internet has reduced the opportunity costs involved in launching retail concepts, of every size. Overlay that with prevailing attitudes of many Millennials to make a job, rather than take a job, and you have the makings of many new startups. Add some crowdfunding and the power of influencer marketing to take a product from obscurity to ubiquity... See more

5-THE LINCHPIN: Data and Technology