As offline modes of operations became disrupted by the Covid-19 disease, Taobao Live offered businesses a lifeline to reach vast audiences, including the more than 800 million monthly active users that visit Alibaba’s e-commerce sites. In February, Taobao Live removed barriers and waived service fees for brick-and-mortar merchants to join its platf... See more
We are entering a new evolutionary stage of retail, in which big companies will get bigger, many mom-and-pop dreams will burst, chains will proliferate and flatten the idiosyncrasies of many neighborhoods, more economic activity will flow into e-commerce, and restaurants will undergo a transformation unlike anything the industry has experienced sin... See more