Remote User Interviewing Basics

You’ve been dealing with X recently, right? Would you mind talking me through what you did and how it went? How did you decide to do it that way? What else did you try? What did you give up on or find unhelpful? Where did you search for help or guidance? What were the most frustrating moments? How did you eventually get over them? Did you read any

Rule of thumb: Learning about a customer and their problems works better as a quick and casual chat than a long, formal meeting.