Emotionally Durable Design: Sustaining relationships between users and domestic electronic products
This document explores the emotional dimension of design for durability in domestic electronic products, and its implications for sustainable design and consumer behavior.
core.ac.ukIf we design and construct products in such a way that the people who use them achieve their goals, these people will be satisfied, effective, and happy and will gladly pay for the products and recommend that others do the same.
three different aspects of design: visceral, behavioral, and reflective. Visceral design concerns itself with appearances.
about touchpoints—the times and places where users would likely be interacting with the product or service we’re designing—and triggers that would prompt users to act in one way or another during those times and in those places.