Productivity

Confessions of a bottleneck. And my plan to change that.

Note to team from today.

My job is to help you do the best work you’ve ever done.

Not the most work you’ve ever done.

My job is not to make you tired or stressed;

My job is to keep you out of meetings;

My job is to keep you away from your inbox.

To do the best work you have ever done, you must wor... See more

For high-priority tasks , like designing the main user interface content or creating content for a major product launch, you might spend 10–20 hours a week. These tasks need detailed planning and close collaboration with your team.

Medium-priority tasks , such as updating help center articles or creating content for minor feature updates, might take... See more

or some people, but I can’t tell you how many times I’ve arrived home at night and am at a loss as to what I actually got done that day, despite the fact that I worked all day.

And I also can’t tell you how often I’ve had a huge, highly-structured todo list in front of me with 100 things on it and I stare at it and am paralyzed into inaction (or, mo... See more