Powerful: Building a Culture of Freedom and Responsibility

With a climate of candor, the boss is no longer the primary individual to correct an employee’s undesirable behavior. When the entire community speaks openly about which individual behaviors advance the company, and which don’t, the boss doesn’t have to get so involved in overseeing an employee’s work.

Here’s another example of where a single-threaded leader and team helps. I was accountable for the financial performance and overall health of the affiliates business. Our team had virtually all the resources required to launch this feature: we had software engineers and product managers to build the feature; and we had our own customer service rep

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With my next company, Netflix, I hoped to promote flexibility, employee freedom, and innovation, instead of error prevention and rule adherence.

When we started, we wanted to build a company that we would like to work at and we kept applying that criterion. I remember, when we first hired people in the original days, John and I would take turns hand-delivering a dozen roses to the spouse if it was woman, a bottle of cognac if the spouse was a man, and then champagne to the employee. We did

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