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Positive Friction
Finally, UCD’s focus on “successful” experiences obscures possibilities that lie outside of predetermined success metrics, preventing us from designing for uncertainty, failure, or experimentation in the ways we might.
Lis Hubert • Camera Obscura: Beyond the lens of user-centered design
Design is concerned with how things work, how they are controlled, and the nature of the interaction between people and technology. When done well, the results are brilliant, pleasurable products. When done badly, the products are unusable, leading to great frustration and irritation. Or they might be usable, but force us to behave the way the prod
... See moreDon Norman • The Design of Everyday Things
Designing Friction – a call for friction in digital culture – explores the concept of consciously reintroducing obstacles and resistance in our online interactions to foster human connections. It can be seen as a new design paradigm not focussing on seamless experiences but on human connection. What does it mean to be human?”
... See more"frictionless experiences with technology mean that we notice less about the tools we’re using and what it is they actually do. This, he thinks, promotes a kind of self-absorption. We don’t see ourselves as being in conversation with our tools or the physical world; instead, we see ourselves as masters of our environment, with the expectation that ... See more