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Positive Friction
Minimizing friction is merely one means to a great user experience. The goal of any design is not to minimize friction, it’s to help the user achieve some end. Reducing friction is often consistent with that end, but not always.
Eugene Wei • Seeing Like an Algorithm — Remains of the Day
We’ve framed UX & friction in terms of how easy it is for the user to complete an action by interacting with a digital system, or how effectively software can help the user manipulate the physical world. These actions flow outward, fulfilling a user’s goal by extension and enabling an outcome outside of herself. What about reducing the friction of ... See more
Marc Geffen • Friction Layers
four design principles imagination, insight, transparency, and fluidity & rigour