No Rules Rules: Netflix and the Culture of Reinvention
The organization with the policy is not necessarily the one saving money.
Reed Hastings • No Rules Rules: Netflix and the Culture of Reinvention
If you build an organization made up of high performers, you can eliminate most controls. The denser the talent, the greater the freedom you can offer.
Reed Hastings • No Rules Rules: Netflix and the Culture of Reinvention
When you try to spin them, they see it, and it makes you look like a fraud. Speak plainly, without trying to make bad situations seem good, and your employees will learn you tell the truth.
Reed Hastings • No Rules Rules: Netflix and the Culture of Reinvention
DON’T SEEK TO PLEASE YOUR BOSS. SEEK TO DO WHAT IS BEST FOR THE COMPANY.
Reed Hastings • No Rules Rules: Netflix and the Culture of Reinvention
“Brian, the day you find yourself sitting on your feedback because you’re worried you’ll be unpopular is the day you’ll need to leave Netflix. We hire you for your opinions. Every person in that room is responsible for telling me frankly what they think.”
Reed Hastings • No Rules Rules: Netflix and the Culture of Reinvention
Well before Netflix, I believed that the value of creative work should not be measured by time. This is a relic of an industrial age when employees did tasks that are now done by machines.
Reed Hastings • No Rules Rules: Netflix and the Culture of Reinvention
both you and the provider must understand that the decision to react to the feedback is entirely up to the recipient.
Reed Hastings • No Rules Rules: Netflix and the Culture of Reinvention
Self-disclosure builds trust, seeking help boosts learning, admitting mistakes fosters forgiveness, and broadcasting failures encourages your people to act courageously.
Reed Hastings • No Rules Rules: Netflix and the Culture of Reinvention
if you want to remove your vacation policy, start by getting all leaders to take significant amounts of vacation and talk a lot about it.