“Communication is about what is received, not what is intended. If there is a gap between what you are saying and what they are hearing, you have to find a new way to say it.”

Communication is about what is received, not what is intended. If there is a gap between what you are saying and what they are hearing, you have to find a new way to say it

https://t.co/7SSch4sfuY

The next time you hear someone in your organization refer to a failure to communicate, look underneath for the subtitle. It’s likely to read, “I understand you clearly, but I hate what you’re saying.” Calling this a communication failure turns everyone’s attention away from the real cause—legitimate conflict—and focuses attention instead on a false

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