Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way That Knowledge Workers Get Things Done

Briefly, I believe that large programming projects suffer management problems different in kind from small ones, due to division of labor. I believe the critical need to be the preservation of the conceptual integrity of the product itself. These chapters explore both the difficulties of achieving this unity and methods for doing so. The later chap

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We live in a knowledge economy. What you know—and your ability to bring it to bear in any given circumstance—is what creates economic value for you. This was primarily driven by the advent of personal computers and the internet, starting in the 1970s and accelerating through today.

But what happens when that very skill—knowing and utilizing the righ... See more

As Peter Drucker established, in knowledge work you must maintain skilled workers’ autonomy in how they actually apply their craft. The attention capital principle asks you to experiment instead with the workflows that structure how this work is assigned and reviewed. The goal of these changes is to make it both easier and more sustainable for the

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