Saved by Emilie Kormienko
Make your Product Onboarding Better by Trying It Yourself
The best way to make your onboarding better is to try it. Try it often. Every few weeks at minimum. Think of yourself as one of your user personas, or a dumb user rather than you, the expert who knows your product very well. Question every step. Act confused.
Josh Elman • Make your Product Onboarding Better by Trying It Yourself
The only true end of onboarding is when a user is habitually using your product.
Josh Elman • Make your Product Onboarding Better by Trying It Yourself
Each step in a flow should be a very simple question to help the user set up the product. In each question and answer, the user should get one step further in their understanding of the product and its capabilities too.
Josh Elman • Make your Product Onboarding Better by Trying It Yourself
The moment someone is trying your product is the MOST ATTENTION you ever get from that user. Take advantage of it.