Living with Complexity (MIT Press)

Design is concerned with how things work, how they are controlled, and the nature of the interaction between people and technology. When done well, the results are brilliant, pleasurable products. When done badly, the products are unusable, leading to great frustration and irritation. Or they might be usable, but force us to behave the way the prod

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The first lesson from Tesler’s law of the conservation of complexity is that how simple something looks is not a reflection of how simple it is to use.