Lean Enterprise: How High Performance Organizations Innovate at Scale

another series of questions we can ask after we’re done: Did we ship on time? Did we make big promises (to our customers, sure, but also to our coworkers) and keep them? Did we relentlessly make the work better? Did we seek discomfort in the process of stretching to innovate? Is our theory of change, process, and creation improving? Did we ask hard

At Basecamp we don't manage our products with numbers. No goals, no KPIs, OKRs, or WHATEVERs. We do keep a close eye on performance and speed numbers as they relate to infrastructure, serving up pages, and rendering screens, but that's the extent of our number gazing. We aren't flying blind — there are reports ava

How does the new goal stack up against my existing ones? Should something be dropped to make room for the new commitment? In a high-functioning OKR system, top-down mandates to “just do more” are obsolete. Orders give way to questions, and to one question in particular: What matters most?