It’s cool to be kind: The value of empathy at work

In every interaction we have the opportunity to practice empathy, to give, to express gratitude, and to tell unifying stories. These practices make for social interactions among strangers, friends, work colleagues, families, and community members that are defined by a commitment to the greater good, where the benefits people provide one another out

They 1. see the needs, objectives, and challenges of others 2. adjust their efforts to be more helpful to others 3. measure and hold themselves accountable for the impact of their work on others Engaging in these three steps is a practical approach to implementing and sustaining an outward-mindset way of working.

When technical skills today are so easily copied, emotional skills are the things that add more value to company culture to differentiate a candidate. 6 emotional skills for hiring: optimistic kindness, intellectual curiosity, work ethic, empathy, self-awareness, and integrity

the amount of money that was collected; they were given based on how many “thank you” cards her agents sent out. This is harder than it sounds. Sending out a card thanking someone for the time they spent talking on the phone requires a few things. First, Harbridge had to hire people who believed what she believed. She had to hire good fits. If her