It Doesn't Have to Be Crazy at Work
- Customer Obsession. Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers. 2. Ownership. Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire c
Colin Bryar • Working Backwards: Insights, Stories, and Secrets from Inside Amazon
In many situations, the main impediment to action is the forlorn hope that certain painful choices or actions can be avoided—that the whole long list of hoped-for “priorities” can all be achieved. It is the hard craft of strategy to decide which priority shall take precedence. Only then can action be taken. And, interestingly, there is no greater t
... See moreRichard Rumelt • Good Strategy/Bad Strategy: The difference and why it matters
Confessions of a bottleneck. And my plan to change that.
Note to team from today.
My job is to help you do the best work you’ve ever done.
Not the most work you’ve ever done.
My job is not to make you tired or stressed;
My job is to keep you out of meetings;
My job is to keep you away from your inbox.
To do the best work you have ever done, you must wor... See more
Note to team from today.
My job is to help you do the best work you’ve ever done.
Not the most work you’ve ever done.
My job is not to make you tired or stressed;
My job is to keep you out of meetings;
My job is to keep you away from your inbox.
To do the best work you have ever done, you must wor... See more
The 37signals Guide to Internal Communication
The how, where, why, and when we communicate. Long form asynchronous? Real-time chat? In-person? Video? Verbal? Written? Via email? In Basecamp? How do we keep everyone in the loop without everyone getting tangled in everyone else’s business? It’s all in here.
Rules of thumb, and general philosophy
B... See more