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"I Guess We're A Services Company"
The Emergence of AI-Powered Services Firms
forerunnerventures.com
Northwell Health CEO Michael Dowling reminded everyone, “Things move at the speed of trust.” Trust will be the biggest challenge in health given innovation (e.g., AI, new biotechnology), a rapidly changing information landscape (e.g., social media and misinformation), and the big mistakes we continue to make.
Fast forward to today, and a dizzying number of new and compelling care options for patients in new formats have hit the market. Novel payment models, rising healthcare costs, shifting financial responsibilities, a consumer preference for virtual-first experiences, and emerging market segments with new buyer dynamics have opened up new distribution... See more