How to Win Friends and Influence People

Use encouragement. Make the fault seem easy to correct.

I had listened intently.

Ask questions instead of giving direct orders.

Get the other person saying, “yes, yes” immediately.

And that is by making the other person want to do it.

You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.

be liberal with your encouragement, make the thing seem easy to do, let the other person know that you have faith in his ability to do it, that he has an undeveloped flair for it—and he will practice until the dawn comes in the window in order to excel.

“the desire to be important.”

Let the other person save face.