How To Win Friends and Influence People
So the only way on earth to influence other people is to talk about what they want and show them how to get it.
Dale Carnegie • How To Win Friends and Influence People
In his classic book How to Win Friends and Influence People, Carnegie repeatedly urged readers to avoid direct confrontations. Instead he advised people to “begin in a friendly way,” to “smile,” to “be a good listener,” and to “never say ‘you’re wrong.’ ” The persuader’s goal should be to convey respect, warmth, and an openness to dialogue before s
... See moreJonathan Haidt • The Righteous Mind: Why Good People Are Divided by Politics and Religion
PRINCIPLE 1 Become genuinely interested in other people.
Dale Carnegie • How To Win Friends and Influence People
If you don’t think much of other human beings, well, then you are never going to be much good at customer service; and I think you will find other shortcomings in your life, too.