How to Win Friends and Influence People

PRINCIPLE 3 Talk about your own mistakes before criticizing the other person.

In a Nutshell: Six Ways to Make People Like You 1. Become genuinely interested in other people. 2. Smile. 3. Remember that a person’s name is to that person the sweetest and most important sound in any language. 4. Be a good listener. Encourage others to talk about themselves. 5. Talk in terms of the other person’s interests. 6. Make the other pers

PRINCIPLE 9 Be sympathetic with the other person’s ideas and desires.

If we are so contemptibly selfish that we can’t radiate a little happiness and pass on a bit of honest appreciation without trying to get something out of the other person in return — if our souls are no bigger than sour crab apples, we shall meet with the failure we so richly deserve.

“If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.”

In a Nutshell: Be a Leader A leader’s job often includes changing your people’s attitudes and behavior. Some suggestions to accomplish this: 1. Begin with praise and honest appreciation. 2. Call attention to people’s mistakes indirectly. 3. Talk about your own mistakes before criticizing the other person. 4. Ask questions instead of giving direct o

PRINCIPLE 8 Use encouragement. Make the fault seem easy to correct.

PRINCIPLE 5 Talk in terms of the other person’s interests.

the expression one wears on one’s face is far more important than the clothes one wears on one’s back.