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How to Criticize Coworkers
Most people suck at giving feedback.
Here’s a framework for feedback that creates behavior change:
How to criticize something you disagree with
Here are social psychologist Anatol Rapoport’s rules for criticizing something:
You should attempt to re-express your target’s position so clearly, vividly, and fairly that your target says, “Thanks, I wish I’d thought of putting it that way.”
You should list any points of agreement (especially if they are ... See more
Here are social psychologist Anatol Rapoport’s rules for criticizing something:
You should attempt to re-express your target’s position so clearly, vividly, and fairly that your target says, “Thanks, I wish I’d thought of putting it that way.”
You should list any points of agreement (especially if they are ... See more
The 37signals Guide to Internal Communication
The how, where, why, and when we communicate. Long form asynchronous? Real-time chat? In-person? Video? Verbal? Written? Via email? In Basecamp? How do we keep everyone in the loop without everyone getting tangled in everyone else’s business? It’s all in here.
Rules of thumb, and general philosophy
B... See more