HOW TO ARGUE AND WIN EVERY TIME
When hijacked by this primitive pattern, we’re just perpetuating the same zero-sum “kill or be killed” game, even though we’re nowhere near mortal danger. While it may seem beneficial in the short term, this approach sows seeds of future casualties on both sides. It kills our peace of mind. It robs us of the opportunity to experience the deeply rew
... See moreTripp Lanier • This Book Will Make You Dangerous: The Irreverent Guide For Men Who Refuse to Settle
try to take a step back and remember why you are fighting. You are fighting for what is right and fair, not because you need the conflict to survive.
Sheila Heen • Difficult Conversations: How to Discuss What Matters Most
Through the following kinds of behaviors (which both represent and help create an inner state of client focus): 1. Letting the client fill in the empty spaces 2. Asking the client to talk about what’s behind an issue 3. Using open-ended questions 4. Not giving answers until the right is earned to do so (and the client will let you know when you hav
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