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How pour-over coffee got good - Works in Progress
Panera has always been ahead of the curve with the following “features”:
Matt Sherman • The Rise of Panera (For Remote Workers)
"The person who focuses on one task and sees it through to completion—even if they work in a somewhat slow or outdated manner—beats the endless optimizer who jumps from tool to tool and always hopes a new piece of technology will help them finish what they start."
James Clear • Newsletter Atomic Habits
The Commoditization of the Starbucks Experience
Howard Schultz's memo discusses the dilution of the Starbucks experience and the need to refocus on the core values and differentiation from competitors.
global.oup.com