How I Built This

someone will give you a magical idea that will give you millions, you should just put it down. Or if you’re looking for someone to coddle you for how busy you are, how you don’t have any time, and how tough it is… I have to say, that’s not me.

When asked about any bad days or negative experiences in the business, Tom said something I’ve been thinking about ever since: “All the bad days have two things in common: You know the right thing to do, but you let somebody talk you out of doing it.”

Once you’ve worked out how you’ll operate and finance your business, remember to always keep these three points front and centre: Be of service. Be adaptable. Put the customer first. When you’re bogged down in budgets, following up new leads and doing the actual day-to-day work, it’s very easy to forget that these three things are the secret to sta

In this book, you'll hear the founders' stories in their own words. Here, I want to share some of the patterns I noticed. When you're interviewing a series of famous startup founders, you can't help trying to see if there is some special quality they all have in common that made them succeed. What surprised me most was how unsure the founders seeme