
Saved by Katarina Andrejević and
How Duolingo Reignited User Growth
Saved by Katarina Andrejević and
“I think return usage or any measure of customer satisfaction and loyalty are really important, because I think we’ve seen in the history of the internet that there are many companies with incredible topline figures, but at the end of the day those companies stall because they don’t have any retention and they can’t hold on to their users.”
The three critical questions we needed to answer were: Was our product still remarkable? Did people love our product so much that they were telling others about it? Were users coming back over and over to use the product?