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Friction Layers
Interfaces used to be the solution. “There’s an app for that” was music to our ears.
But now interfaces are overused. They’re getting in the way. Instead of pragmatic solutions, we’re building clunky apps.
The solution is not a better app. The solution is no app – no interface.
Example: an app to open your car. Krishna explains how such an app can tak... See more
But now interfaces are overused. They’re getting in the way. Instead of pragmatic solutions, we’re building clunky apps.
The solution is not a better app. The solution is no app – no interface.
Example: an app to open your car. Krishna explains how such an app can tak... See more
Golden Krishna • Notes on The Best Interface is No Interface
It’s about taking the frustration out of the user experience, making sure things work intuitively, eliminating barriers so that users accomplish their goals almost effortlessly. Your goal is to help the user to do what they want to do in the
Calvin Jones • Understanding Digital Marketing: Marketing Strategies for Engaging the Digital Generation: Volume 1
Second, by focusing on ease of use, the approach obscures the friction in an experience. Often that friction doesn’t disappear, but instead gets
Lis Hubert • Camera Obscura: Beyond the lens of user-centered design
How we use friction logs to improve products at Stripe
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