Saved by Bastian Külzer
Empathy Mapping: The First Step in Design Thinking
Define the user journey before you define the feature.
- Who is the user? — How would you classify this group of people? What do they care about? What are their habits?
- What problems do they encounter? — What do they want to achieve? What are their pain points? How do they think and behave? What evidence do we have for believing this?
- How will they
The Looking Glass: The Craft of Creating
Design thinking is a human-centered approach to innovation—anchored in understanding customer’s needs, prototyping, and generating creative ideas—to transform the way you develop products, services, processes, and organizations.
When using design thinking principles, you bring together what is desirable from a human point of view with what is techno... See more
When using design thinking principles, you bring together what is desirable from a human point of view with what is techno... See more
Systems Thinking vs Design Thinking, What’s the Difference?
How to Use Systems Thinking One: Understand the Big PictureUsing mapping as a tool to understand the complexity of a problem or project, we level-set the playing field by making it visual and giving all stakeholders the opportunity to understand it. There are different ways to map, and it is important to define the relationships between elements wh... See more