Emotionally Intelligent People Use a Surprising 3-Word Phrase ...
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Emotionally Intelligent People Use a Surprising 3-Word Phrase ...
If you really want to hear from them, you have to remain silent and patiently wait with them until they come out with the rest of their thought.
Steven Kessler • The 5 Personality Patterns: Your Guide to Understanding Yourself and Others and Developing Emotional Maturity
Have the patience to listen.
G. Richard Shell • Bargaining for Advantage: Negotiation Strategies for Reasonable People
I have found that I must wait and let them take the lead in congratulating themselves. If I take the lead, they tend to feel exposed and may get scared, unconsciously expecting that they will once again be attacked or humiliated.
Steven Kessler • The 5 Personality Patterns: Your Guide to Understanding Yourself and Others and Developing Emotional Maturity
Where am I waiting for another person to make the first move?