Emotional labor and its consequences

Today’s ideal workers are cheery and “flexible,” networked and net-savvy, creative and caring. They love their work but hop from job to job like serial monogamists; their hours stretch long and the line between the home and the workplace blurs. Security, the watchword of the industrial ethic, where workers spent a lifetime at one job and earned a p

Certain social conditions have increased the cost of feeling management. One is an overall unpredictability about our social world. Ordinary people nowadays move through many social worlds and get the gist of dozens of social roles.

The rise of the service sector has, in her view, made emotional work more systematized, standardized, and mass-produced, but its existence still capitalizes on the fact that, from childhood women, have been trained to have an instrumental relation to their emotions.20