Documents aren’t built for discussion.

In traditional organizations like SaaS tech companies, most onboarding focuses on a unidirectional conversations. The company prepares new employees to execute a pre-defined role or trains new customers to use a product effectively. Although there are exceptions, the organization mostly directs the agent.

A huge part of your job today may be simply resolving and reconfiguring the natural entropy in your office, but poorly communicated deadlines will remain so whether they’re written on an index card, sent in an email, or appended to a “task” in Asana. If you put something on a digital kanban board without enough information, it is no more useful tha... See more

Messaging, it turned out, appears to be a better center of gravity than documents. And while Dropbox (barring significant traction in its new products) seems to be fading in its centrality, what’s striking is that Slack’s victory seems hollow as well.

Current solutions also lack interconnectivity. Many files are divorced from context; cast into a drawer, rather than methodically fitted into a broader framework of knowledge. Knowledge trees can create pseudo-relationships between files nested within a given hierarchy, but these are not explicit, and can only describe a vertical ‘parent and child’

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