Difficult Conversations: How to Discuss What Matters Most
your contrasting stories, your intentions, or your contributions,
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
Say What Is Still Missing. As you struggle with conflicting perceptions and conclusions, each of you needs to say unambiguously where the other person’s story still doesn’t make sense to you.
Roger Fisher • Difficult Conversations: How to Discuss What Matters Most
When tackling a difficult conversation, careful thought and preparation in how you will approach the conversation is more likely to go smoothly than allowing frustration to lead the way with a stream of criticism and contempt.
Dr Julie Smith • Why Has Nobody Told Me This Before?: The Sunday Times bestseller, with over 1 million copies sold
The more words it takes you to describe the topic, the less prepared you are to talk. For example, when we asked one skilled person what his message was in a forthcoming performance review, he said, “I’ve concluded he is not good at managing people or projects.” Boom! Crystal clear. Simple. He’s ready. Why is this clarity so rare? Often when we mor
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