Danny Meyer: Hospitality and Humanity [The Knowledge Project Ep. #115] - Farnam Street

This is a hospitality solution: a problem that we solved not by sneakily chipping away at the service we were offering but by blowing it out in the opposite direction—by giving more, not less.

Danny Meyer the restaurateur has called ABCD: “always be collecting dots, so that you can always be connecting dots.” Dots or breadcrumbs, if your whole life is oriented around that collection, which mine is, then you're always preparing.

As the CEO of Charles Schwab, Walt Bettinger hires hundreds of people each year and interviews hundreds more. Over his lifetime, we can safely assume he’s had his share of hits, misses, and surprises when it comes to bringing people on board. But consider one technique he’s used as he’s gotten older: he takes a candidate to breakfast and asks the r

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