Today hundreds, sometimes thousands, of people might develop a piece of software. This has led to two things, Saarinen says: a focus on process over product, and removing engineers from positions of influence. “I think people get too focused on the different frameworks and processes,” he says, “and you start to forget, what are you actually doing?

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I am very long on tech-enabled services—technology and products for the everyman and the everywoman. I think San Francisco creates an echo chamber that leads folks to believe that they should build products and services for the people they know and spend time with, their high-income friends. I think there’s a truism to the fact that you build produ

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It gave them a major advantage in understanding the challenges experienced by the pioneering customers who first adopted cloud computing. Todd and Freddy enjoyed informal yet trusting relationships with those clients, and this allowed Todd and Freddy to get to the crux of the clients’ most pressing issues. Both founders knew that the problems of th... See more