Attendance/participation at events

Lapsed members or those who are at risk for churning

Power members/top advocates

Engagement over time

Analytics & automated actions in response to member activity – We dream of a dashboard for better understanding member behaviors, with metrics such as:

Ability to engage across different channels –While new platforms often try to change user behavior and redirect their attention to a new destination, we’re interested in meeting members where they are. That could mean the ability for users to engage with the discussions via email or text message (if that's their preferred medium). Flexibility... See more

A better, built-in application flow and onboarding experience – Application submission, review, and approval, as well as a better, more productized onboarding experience should be native to the platform to keep membership organized.

Knowledge hub – Community knowledge hubs can house any type of content that’s value-additive to members, including relevant resources, FAQ, top posts, PDFs and links. Given the chat-based nature of many community platforms, the “best-of” content is often drowned out by more recent posts. We believe such a knowledge hub should be baked into the... See more

We’d also like to see more innovation and support for various monetization mechanisms for communities; that could include charging to unlock premium channels, tipping creators of posts (similar to Reddit), the ability to donate or leave a contribution for live events, etc.