Can we end austerity-era service design? — Good Services
Thus state intervention came to be discredited by a value proposition that was no longer aligned with individual aspirations. The laissez-faire approach was never attractive: it deprived the poor and even the middle class of access to affordable essential services. But the interventionist counter-offer ended up looking not that attractive, either:
... See moreNicolas Colin • Hedge: A Greater Safety Net for the Entrepreneurial Age
emblematic ideas to take forward could include: * resilient and diverse communities as essential foundations; * the value of trust in government and civic institutions; * recognising the agility and capability latent within the public sector; * and the enormous value of inefficiency and redundancy in systems; * an understanding that there are essen... See more
Medium • 11: Post-traumatic urbanism and radical indigenism
And of course, the membership model changed completely. Exclusivity-based Consumer membership (whether Guardian Live or even a basic content paywall) was taken off the agenda, and the priority became delivering the public good Citizens needed, and asking for direct financial support in return.
Brian Eno • Citizens: Why the Key to Fixing Everything is All of Us
