Building something no one else can measure
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Building something no one else can measure
For many products, metrics often describe the customer acquisition goal in enough detail to provide sufficient management guidance. In contrast, the metrics for customer retention do not provide enough color to be a complete management tool. As a result, many young companies overemphasize retention metrics and do not spend enough time going deep en
... See moreBen Horowitz • The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers
Most available metrics don’t signify what we truly value.
What would you rather have: 1,000 readers who won’t share your piece, or 10 readers who sing your praises from the top of a mountain? Or how about just one reader who’s willing to hire you?
Matt Klein • Page Not Found
Meanwhile, the one thing you can measure is dangerously misleading.