Building Products at Airbnb

“I actually stay in the details,” Chesky told me. “CEOs at S&P 500, Fortune 100 companies, I think most of them aren't really in the details of their product. At some point, these companies get so big, that it's pretty typical that you get a little detached, that it's someone else's job to listen to customers. But it's not your job. And I've al... See more

Livingston: Was there ever a time when a competitor did something that made you fearful? Currier: iVillage started copying us, and I was very worried about it for probably a year, and then it all just faded away. Probably because it's hard to get the engineers, the psychologists, and the writers to talk to one another. You've got to build a culture

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My background is in product development (e.g. design, engineering, user research), but since we had such a strong product team already I decided to make my focus for this venture be storytelling. I challenged myself to figure out how to explain a novel product, build a brand, and generally get the word out to people we hoped to have as users and cu... See more

Defining "Product culture" : a place that lets you do the job and deliver products that solve customer problems.