Being a Technical Account Manager (TAM) - A Day in the Life

In that spirit, there are four key responsibilities of a strong product manager; four things that the rest of your team is counting on you to bring to the party:

TAMs have in-depth knowledge of products and solutions, each customer's unique technical environment, and industry best practices. This allows them to provide proactive advice and guidance to help identify and address potential problems before they occur. Should a problem arise, TAMs engage the right resources to resolve it as quickly as possible w

Coming toward him on the belt are workday tasks and meetings that he needs to keep up with in order to “do his job.” Those things immediately in front of him are what he is working on now or that are due now; as he accomplishes these, he tosses them into his mental “ accumulated accomplishments” pile shown in Figure 4.3 and moves on to the next ite

Credibility is probably the easiest of the five factors for an SE to achieve and even over-achieve. As techies, we tend to pride ourselves on our technical ability to be accurate, precise, and knowledgeable. That pride shows in being able to answer