Being a Technical Account Manager (TAM) - A Day in the Life

TAMs have in-depth knowledge of products and solutions, each customer's unique technical environment, and industry best practices. This allows them to provide proactive advice and guidance to help identify and address potential problems before they occur. Should a problem arise, TAMs engage the right resources to resolve it as quickly as possible w

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• Working in between teams

• Get in-depth data and give visibility

• Focus on future and long term solutions rather than quick and dirty ones

• Making sure clients have quick/effective solutions

• Make sure everything is up and running

• Communicate with different groups, people and customers transparently

• Find new and effective solutions to existing o

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On the time YC cofounder @jesslivingston tore me a new one and changed the future org structure of Ramp: At YC, we attended weekly office hours where every startup shared 1/ their weekly growth %, 2/ their biggest problem, and 3/ what they were doing to solve it. That week in summer 2015 our startup Paribus had grown 20% w/w, our biggest problem ... See more