the time and energy that you do invest in people issues should produce better results and create teams and a culture where momentum and energy thrive.

Somebody once asked me how he or she would know whether they were a driver, and I answered, "you better find out before we do." In other words, be more demanding of yourself. Are you increasing the company's speed or not?

Other challenges included purchasing software tools that could not scale; not involving employees in the development of critical processes; delegating too much of the process implementation to new, unproven managers; struggling with the choice of investing ahead of future growth or always playing catch-up; and failing to prioritize what processes t