3-2-1: On the importance of beauty, fixing silent complaints, and a simple rule to make life easier

So there’s no simple formula that will get you through every situation you encounter. Well, except maybe this one. Before you do or say anything, ask yourself three questions: What’s the situation? (The outcome you want to achieve? The risks? The time pressures? The needs?) Who else is involved? (What are their strengths? Weaknesses? Values? Vulner

my preferred working style, which is looking first from a granular perspective in order to produce a better overall understanding of the bigger picture.

One by one, go through your objectives. Ask the question, what do we want from this? Then ask, why?