Achieving a goal only changes your life for the moment. That’s the counterintuitive thing about improvement. We think we need to change our results, but the results are not the problem. What we really need to change are the systems that cause those results. When you solve problems at the results level, you only solve them temporarily. In order to i

... See more

“There is no need to fear any problem you are working on. If you are working on it, then you are influencing the outcome.

It’s the problems you don’t address that should concern you.”