22: Working in Public

The widespread perception of open source is that it’s community work. Looking back at the first heyday of open source in the 90s, you picture these loosely organized, squabbling, collaborative efforts between a closely-knit group of nerds. Some special technology, notably Linux, emerged from that era as evidence that self-motivated teams of volunte... See more

Because the mainstream social networks have been designed by a tiny number of people, we have been prevented from experimenting and creating new knowledge about what sustainable community management online looks like. Start erasing the line between operators, customers, and community members disappears, and squint; you begin make out the shape of a... See more