"Organizational Culture and Leadership" by Ed Schein: “Perhaps the most intriguing aspect of culture as a concept is that it points us to phenomena that are below the surface, that are powerful in their impact but invisible and to a considerable degree unconscious. In that sense, culture is to a group what personality or character is to an in

How do you get on the balcony to diagnose your organization’s culture? Begin by looking for four cultural flags: folklore, rituals, norms, and meeting protocols.