#115 Danny Meyer: Hospitality and Humanity

when we look at stock market valuation or profitability, the answer is the same: growth and long-term profit no longer come from relentless industrialism. And organizations that achieve extraordinary customer service rankings find a way to embrace humanity as well.

I discovered it the hard way, and it took me ten years of “failed” entrepreneurship and over-work to finally understand that you can’t really be happy unless you’re doing something that benefits other people. To put it in business terms, you can’t be successful until your work is valued by someone else, which is why starting with the person is so i

Jim Collins, Seth Godin et Chip Conley.